Novant Health went thru this (condensing/standardizing our Service Descriptions) in 2018. We currently have a total of 13 Service Descriptions that we use corporate wide. That is it. All our hospitals use the same Service Descriptions. (Clinical Unit, Non-Clinical Unit, Off-Site Clinic, Lobby Ambassador, Emergency Department, Waiting Area, Pet Therapy, Special Programs, Musician/Performer, Home Crafts, Gift Shop/Retail, Spiritual Care, Golf Cart Driver). These Service Descriptions are designed to be "broad umbrellas". The volunteer signs/dates their Service Description.
Then each hospital within our system has individual Training Checklists for each volunteer assignment (i.e. Surgery Waiting Room, Admitting, Cheer Cart, Pediatrics, Infusion, ICU, 3rd Floor Med/Surg, etc.). Training Checklists are 2 pages long. The 1st page is standardized and stays pretty much the same for all of our hospitals. It covers things like our Dress Code Policy, RACE/PASS, the highlights on wheelchair safety/protocol, our Service Standards, HIPAA, hand hygiene, how to report absences, etc. The 2nd page of the Training Checklist is department/assignment specific. This page mostly lists the duties that volunteer would perform within that department and key locations they need to be aware of (fire extinguishers, emergency exits, restrooms, supply closets, etc). Both pages of the Training Checklist have a column for the volunteer to initial next to each item, and the "trainer(s)" has/have a column to initial. The volunteer and the trainer(s) sign/date the bottom of the form.
